Shipping
Information for items other than cages (see cage shipping
below)
Orders shipped by
FeatherHeads are sent by FedEx Ground or US Postal Service
Priority Mail. We make every effort to ship
within 48 hours. If your order cannot be
shipped within the 48 hours, you will be notified.
Certain large items such as
20# and larger bags of food may be shipped directly from the
Distributor and will usually ship by UPS.
Shipments to continental
US
Shipping on all orders within
the continental US is $10.00. If part of an
order is out of stock when the initial items are shipped, the
remainder of the order will be shipped at no charge.
The map below provides
estimated delivery times for shipping within the continental
US. These estimates are provided by FedEx.
FeatherHeads is not responsible for failures by FedEx
to meet their estimated shipping times .
Please note:
The map above is a general
representation of transit times for FedEx Ground shipments to
commercial destinations. In limited areas, transit times may
differ between shipments to commercial and residential
destinations. For specific transit time information from one
ZIP/Postal code to another, please go to Get Rates & Transit
Times under the Ship tab on fedex.com.
FedEx Ground business days
are Monday through Friday (excluding holidays). FedEx Home
Delivery business days are Tuesday through Saturday (excluding
holidays).
Example: A package shipped
via FedEx Ground on Monday with a transit schedule of 2
business days, (not including the day the package is shipped)
would be expected for delivery on Wednesday. A package shipped
on Friday with a 2-day transit schedule would be expected for
delivery the following Tuesday.
Shipments to Alaska and
Hawaii and Puerto Rico
Shipments to Alaska, Hawaii
and Puerto Rico are $20.00. Orders may be
held until all items are available for shipment.
Certain items are not available for shipment outside
the continental US. You will be notified
via e-mail concerning any items which cannot be shipped.
Shipping Exceptions
FedEx orders are insured and
can be tracked throughout the shipment.
Customers should note that once a package is noted in tracking
information as "delivered," FeatherHeads cannot accept
responsibility for that package in the event of loss or theft,
etc. Customers must then file a claim with
the carrier. In the event that a package is
lost by the carrier, FeatherHeads will replace the items
shipped. You must notify FeatherHeads within 15 days of the
estimated delivery date.
FeatherHeads is not
responsible for losses due to customer failure to provide
accurate address information, including street numbers,
apartment and suite numbers, etc. All
orders must include a phone number.
FeatherHeads does not
accept orders for delivery to PO boxes.
Shipping outside U.S.
All such orders will be handled on an
individual basis. FeatherHeads reserves the
right to refuse any order outside the US.
Shipping charges will be assessed at actual charges for the
shipping method available.
Cage Shipping
All cages will be drop
shipped directly from the manufacturer. All
claims for loss or damage must be filed with the manufacturer.
Claims for missing or damages parts must be filed with
the manufacturer. Manufacturers may require
proof of the claim such as pictures of the problem.
NOTE:
Most manufacturers require that all packaging
and shipping materials are retained by the customer until the
claim process is concluded.
Large cages may be shipped
via truck. Shipping does not include
delivery inside the house.
